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Privacy Policy

Effective from: 01/01/2026

Last updated: 03/03/2026

At Akira Software SpA, confidentiality and security are pillars of our engineering. This policy details how we collect, use, and protect your personal information, in compliance with Law No. 19.628 on the Protection of Private Life (Chile) and international data protection standards.

1. Data Controller

The personal data collected through this website are the responsibility of:

  • Company Name: Akira Software SpA
  • RUT: 78.354.361-3
  • Business Activity: IT Services, Software Development and Technical Support.
  • Legal Representative: Orel Rolando Naranjo Domínguez
  • Address: Ingeniero Budge 790, San Miguel, Santiago de Chile
  • Email: contact@akirasoftware.cl
  • Phone: +56 9 8343 7740

2. Information We Collect

We collect information in two ways:

  • Information provided by you: Contact details (name, email, phone) when you fill out forms, request quotes, or contact our support.
  • Automated technical information: Browsing data, IP address, browser type, and site behavior, collected through cookies and server logs to ensure security and performance (Core Web Vitals).

3. Purpose of Processing

We use your data exclusively for the following purposes:

  • Service Delivery: Manage projects, billing, and technical support.
  • Communications: Respond to your inquiries sent through our contact forms.
  • Security and Performance: Monitor infrastructure (Cloudflare) to prevent DDoS attacks and optimize global latency.
  • Continuous Improvement: Analyze anonymous usage metrics to improve our software engineering.

4. Legal Basis

Your data processing is based on your **express consent** (when submitting a form) and on the **execution of a contract** (if you hire our services).

5. Recipients and Transfers

**We do not sell or rent your data.** We only share strictly necessary information with technological infrastructure providers (such as Google Cloud or Cloudflare) who guarantee data security through industry-standard encryption.

6. User Rights (ARCO)

You have the right to exercise control over your information. You can request:

  • Access: Know what data we have about you.
  • Rectification: Correct inaccurate or outdated data.
  • Cancellation: Request the deletion of your data when they are no longer necessary.
  • Opposition: Oppose the processing of your data for specific purposes.

To exercise these rights, send an email to contact@akirasoftware.cl with the subject 'ARCO Rights'.

7. Data Security

We implement enterprise-level security measures, including SSL/TLS 1.3 encryption, web application firewalls (WAF), and strict access policies, to protect your information against unauthorized access, alteration, or destruction.

8. Changes in the Policy

Akira Software SpA reserves the right to modify this policy to adapt it to legislative changes or industry practices. Updates will be published on this page indicating the date of the last revision.

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